Returns & Refunds
We want you to be happy with your order from Vitalize Men's Aesthetics. If something isn't right, you can return it within 30 days of delivery.
What can be returned
- Items must be unopened, unused and in their original packaging with any seals intact.
- Because our products are cosmetics and personal-care items, we cannot accept returns of opened or used products for hygiene reasons (unless the item arrived damaged or was the wrong item, see below).
- Gift boxes and bundles can only be returned as a complete set. Individual items from a gift box or bundle cannot be returned on their own.
How to start a return
- Email us at vitalizemens+shop@outlook.com within 30 days of delivery with your order number and the item(s) you want to return.
- We will reply with return instructions and the return address. Please do not send items back without contacting us first.
- Pack the items securely and ship them back using a trackable shipping method.
Return shipping
Return shipping costs are paid by the customer, unless the item arrived damaged or you received the wrong item. Original shipping charges are not refundable.
Refunds
Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days after we receive the return. Your bank or card provider may need additional time to post the refund.
Damaged, defective or wrong items
If your order arrives damaged, defective or is not what you ordered, email us at vitalizemens+shop@outlook.com within 7 days of delivery with your order number and a photo of the item and packaging. We will send a replacement or issue a full refund, including any shipping costs, at no cost to you.
Exchanges
The quickest way to get a different item is to return the unopened item for a refund and place a new order.
Questions
Contact us any time at vitalizemens+shop@outlook.com or through our contact page.